e-mobilepak - bargain mobile phones online - Frequently Asked Questions.
Since our incarnation as one of Pakistan's cheapest (if not the cheapest) online mobile phone retailer, we have had the occasional question from you guys out there in WWW land.As we know that time is a valuable commodity in this day and age, we have taken the time to pop up the answers to our most frequently asked questions to save you having to spend time jotting us an email.
Of course, if you do have any queries that we haven't preemptively answered, feel free to drop us a line.
- Is your mobile phone stock Pakistani?
- Are you a Pakistani company?
- Are your mobile phones unlocked? Will they work on all networks? Are they branded?
- Do you have a shop and if so, where is it?
- Is your site secure?
- How do I contact you?
- Where do you deliver to?
- How long does it take for you to deliver stuff I have ordered on your site?
- What is the cost of delivery?
- How can I track my order? How do I know when it will be delivered?
- Can I send a courier to your offices to pick up my order? Can I drop over to pick it up myself?
- What if I am not there to pick up my mobile phone?
- What kind of warranty do the mobile phones and mobile phone accessories come with?
- Can I get the Nokia E65 in bright magenta with cyan trimming?
- What is in the box?
- How can I pay for my order?
- What is your return and refund policy?
- But mobile phones are cheaper on [insert auction site or other site name here] why should I buy from you?
- Which mobile phone should I buy to work with [insert service provider name]?
- What if I need a mobile phone that will work in Ethiopia, Angola or the Democratic Republic of Congo?
- How do I tell which network each mobile phone supports?
- I didn't receive my email order confirmation or tax invoice - why?
- My credit card was debited but I have nothing to show for it - why?
Is your stock Pakistani?
Indeed it is. We only sell 100% compliant Pakistani stock. This basically means that the mobile phones and accessories that we sell are the same that you would receive if you went into any reputable shop in Pakistan and are approved to work with all Pakistani telecoms.
Are you a Pakistani company?
Yes we are. We are 100% Pakistani owned and has been in operation since 2000. Our head office is in Karachi.
Are your mobile phones unlocked? Will they work on all networks? Are they branded?
They will work with all networks that are compatible with the handset. All mobile handsets available on our site list the network bands supported on their individual detail page.
Unless otherwise specified, our handsets do not come with any external branding.
Do you have a shop and if so, where is it?No, we do not have a physical shopfront as such. This is what enables us to keep our costs so low.
Our site is sealed with Thawte premium SSL certificates. All
information entered when you make a purchase is encrypted using state
of the art, 128 bit encryption.
How do I contact you?
We can, as always, be reached via our contact form here.
We don't actually offer service, support or take orders via the
telephone as this enables us to keep our costs down and continue
passing the savings on to you.
Where do you deliver to?
We will deliver to anywhere in Pakistan using TCS courier services
How long does it take for you to deliver?
If what you have ordered is in stock, we will generally send it out within seven (7) business days, typically much sooner.
What does it cost to get my order delivered?
Delivery via our couriers is at the rate of:
- $15 for a single item
- $5 for each additional item thereafter
How can I track my order? How do I know when it will be delivered?
We will email you with a tracking number and a URL once your phone has
been dispatched to you. You can then excitedly monitor the progress of
your parcel via the courier company’s website.
Can I send a courier to your offices to pick up my order? Can I drop over to pick it up myself?
Unfortunately, we cannot provide that service as we operate out of a
secure office environment and not as a shop-front. Instead we use TCS couriers to deliver to you quickly and reliably.
What if I am not there to pick up my discount mobile phone or other stuff you have sent me?
We
would prefer it if you were there because we know how exciting it is to
get a shiny new mobile phone and like hearing reports of glowing smiles
and rosy cheeks from our couriers.
All
deliveries will be made during business hours (08:00 - 17:30 Monday to
Friday excluding public holidays) so the address you pop down as the
delivery address should be wherever you think that you will be during
these times.
If you are not around, our couriers will leave a note for you to call
them and arrange an alternate time to pick it up.
Another option would be to nominate a (trusted) alternate contact
person who will also be at the delivery location.
What kind of warranty do the phones come with?
In addition to your statutory rights under the Trade Practices Act, all
phones and accessories come with the applicable manufacturer’s standard Pakistani warranty. See inside your box for details.
Can I get the Nokia E65 in bright magenta with cyan trimming?
When there is a choice of colors for different mobile phones we will
list the colored mobile phone as a product in its own right just to
make sure that you get the color you are looking for.
What is in the box?
As a minimum, you can rest assured that all mobile handsets come with a
charger, a battery and instructions to use. Many also include a wired
headset, a memory card and a software CD.
How can I pay for my order?
We are a shallow bunch and prefer plastic - we don't really mind if is it VISA or MasterCard - so long as it is one of them we are happy. We do not accept Amex and Diners because they charge a lot for the "privilege".
If you don't have a credit card (or don't want one), most banks offer a VISA or MasterCard debit card that allows you to use your own money for online purchases. Check it out with your bank.
What is your return and refund policy?
In accordance with your statutory rights under the Trade Practices Act, Simply Mobiles will provide a refund on your phone and/or accessories in the following circumstances:
To seek a refund in these circumstances, please contact us. The phone and/or accessories must be returned within a reasonable period and you will be asked to provide proof of purchase. We may also offer you a replacement phone or a credit.
We do not provide refunds where you:
But phones are cheaper on [insert name of auction site or other site name here] why should I buy from you?
One thing that it is important to make sure of when buying a mobile phone online is that it isn't a "grey import".
There are some vendors who are able to sell their mobile phones online at seemingly impossibly cheap prices. This may be because they have imported non-Pakistani stock.
These imported phones may work on Pakistani networks though this is not 100% guaranteed.
All the mobile phones at e-mobilepak are guaranteed to be 100% Pakistani approved stock - sourced only from authorized distributors, approved by the phone companies themselves.
In addition to your statutory warranties under the Trade Practices Act – all our phones come with the (Pakistani) applicable manufacturer's standard warranty. See inside your box for details.
When you buy from us, you know that you are getting the real deal.
Which discount mobile phone should I buy to work with [insert service provider name]?
All mobile handsets listed on our site includes specifications on what network band (or "frequency" it supports).
In Pakistan there are presently three GSM networks (Telenor, U-fone, Mobilink, Warid and Zong), all five use a combination of the GSM 900 and GSM 1800
bands which are available on every handset currently available from e-mobilepak.
What if I need a phone that will work in Ethiopia, Angola or the Democratic Republic of Congo?
All mobile handsets available from e-mobilepak will work with Pakistani GSM networks and others may work work with one or more 3G networks.
All handsets available from e-mobilepak list the network bands that they support to make it easier to find the right phone for your needs.
How do I tell which network each mobile phone supports?
Here at e-mobilepak we have tried to make things as easy as possible
for you, in the specifications for every mobile phone we have listed
the various networks each handset supports.
EXAMPLE: GSM 850/900/1800/1900 – this handset supports
850 networks so will be compatible with U-fone, Mobilink, Telenor, Warid and Zong network .
I didn't receive my email order confirmation or tax invoice - why?
If you are absolutely certain that you entered your email address correctly, you may want to check your spam folder if you have spam protection on your computer. Unfortunately some email providers (in particular Hotmail and some of the other free web mail sites) think that the order confirmation emails that we send out to you is spam. This means that it is either sent to your trash or spam folder. You can generally retrieve it from there however.
If you require us to resend any invoice or email, we are happy to do so, you can click here to contact us.
My credit card was debited but I have nothing to show for it - why?
We use a secure credit card portal that is situated in a specialized, state of the art, secure facility. For your safety and security, this gateway does not actually communicate your financial information with our website.
During the payment process, after your card has been authorized, the portal needs to let our website know that your purchase has been approved.
